Portfolio
![review-cancel-final review-cancel-final](https://bradarnesen.com/wp-content/uploads/2022/04/review-cancel-final.png)
Self-Service Cancellations
At the height of the COVID pandemic, my team enabled Costco Travel's members to self-service cancel their trips and get refunds and credits on our website. My team reduced cancellation calls to the call center by over 80%.
![search-widget-final search-widget-final](https://bradarnesen.com/wp-content/uploads/2022/04/search-widget-final.png)
Search Widget Improvements
When search rates dropped lower than business targets, my team made user-centered design changes to Costco Travel's search widget. My team implemented an A/B testing practice and improved search rates by over 15%.
![cbc-macbook-header cbc-macbook-header](https://bradarnesen.com/wp-content/uploads/2020/01/cbc-macbook-header.png)
Encouraging Login Behavior
Partners weren't logging in to access permissioned content on Adobe's Consumer & Business Connection. My team designed improvements to encourage login boosting permissioned content downloads by 60%.
![macbook-adulj macbook-adulj](https://bradarnesen.com/wp-content/uploads/2020/01/macbook-adulj.png)
Boosting Learning Completions
Learners described Adobe's learning platforms as unwelcoming and uninspired. My team improved the platform and increased engagement and completion rates to over 95% - Adobe's highest-ever.